About the Company

Domestina is the platform and starting point for finding the best home cleaning services, with a mission to improve quality and professionalism. It is aimed at everyone—both clients and companies and professionals in the sector—who are seeking a new standard.

With a presence in Bulgaria, Spain, Germany, Austria, Romania, and Slovenia, Domestina has established itself as an international leader. Our global community is based on a strong connection and maximum security for each user—a fact that sets us apart. The excellent design of our platform facilitates this connection, making the experience seamless.

The platform has managed over 200,000 successful cleanings. It stands out for its speed, offering a superior user experience. Thanks to the platform's meticulous design, users access a comprehensive catalog of categories with detailed cleaning offers. This catalog presents all information and offers with visible prices, making purchasing decisions easier.

In short, our solid reputation is based on quality, over 69,000 real ratings and valuable opinions shared by our community. These reviews and opinions are the driving force behind our improvement. Most reviews highlight the system's quality and security.

Domestina: The Technology Leader in Cleaning. A Story of Trust, Built by People.

Domestina is the platform and reference point for finding the best home cleaning services, with the mission of improving quality and professionalism. It is aimed at everyone—both clients and companies and professionals in the sector—who are seeking a new standard. With a presence around the world, Domestina has established itself as a global leader. Our global community is based on a strong connection and maximum security for each user, a fact that sets us apart. The excellent design of our platform facilitates this connection, making the experience seamless.

The platform has managed hundreds of thousands of successful reservations. It stands out for its speed, offering a superior user experience. Thanks to the platform's meticulous design, users access a comprehensive catalog of categories, with detailed cleaning offers. This catalog presents all the information and offers with visible prices, making purchasing decisions easier. In short, our solid reputation is based on the quality, reviews, and valuable opinions shared by our community. These reviews and opinions are the driving force behind our improvement. Most reviews highlight the system's quality and security.

Our History and commitment to safety

Domestina was founded in 2013 with the vision of transforming the industry through technology and security. The goal was to create a platform where professionals could create a profile with valuable content and find work with complete security. To achieve this, we implemented a strict verification process and a robust security policy.

Domestina was founded in 2013, when two different worlds collided with one goal. Vladislav Simov, an expert with 15 years of experience in heavy logistics and transport, and Nikolay Kazmin, a software architect, joined forces to transform the cleaning industry.

Their vision was to make the service fairer, more efficient, and more beneficial for both clients and service providers. What started as a simple idea—a platform where domestic helpers could easily find work and manage their professional lives—quickly evolved into a complex ecosystem.

We created our own ERP software that eliminates the need for preliminary inspections and enables real-time bookings. By 2017, Domestina had become a trusted partner for small, family-owned cleaning companies, helping them scale, work more professionally, and compete in a digitally-oriented world.

Today, Domestina is backed by leading investors such as Launchub Ventures and angel investors like the founders of Telerik ensuring stability and transparency.

Our Verification and Security Protocol

Verification is the cornerstone of our platform and our security guarantee. Each professional goes through an identity verification process. We then perform a reference check. This double check is a guarantee of security. We believe that constant verification creates a safe community. The security of verification is a plus for everyone. The verification process is an action we take very seriously. The security of personal data is another layer of our security policy. Every action and every connection within the platform is protected for your complete safety. Our commitment to security is our main objective. This dedication to security is a plus that our clients value.

Our Verification and Security Protocol

Verification is the cornerstone of our platform and our guarantee of security. We implement the so-called "Triple Verification":

• Identity Verification: Every professional goes through a strict identification process.
• Reference Check: We perform a detailed check of background and experience.
• Continuous Monitoring: The client rating system acts as a constant quality guarantee.

This double and triple verification is a guarantee of security. We believe that constant verification creates a safe community. Verification security is a plus for everyone. The verification process is an action we take very seriously.

The security of personal data is another level of our security policy. Every action and every connection within the platform is protected for your complete safety. Our commitment to security is our main goal. This dedication to security is a plus that our clients value.

Support and Contacts: The Connection with a Human Being

We have a customer service team that strives to provide a quick response. We believe in the human connection, which is why there's a person behind every answer. The guarantee of speaking with a human being is our commitment.

The safety of our customers is of paramount importance, and knowing that a real person is handling their concerns is a plus for peace of mind. Every person on our team is trained to provide the best response. We understand the frustration of not being able to speak with a person, and that's why our policy is always a direct connection. A human being will always better understand your interests.

Below, on this page, you'll find a frequently asked questions section with helpful content. This section contains general information and links to the terms and conditions, our detailed security policy, and pricing. You can use our phone number or email for any contact. Our goal is to ensure a satisfactory experience and a clear response, always with the warmth of human care.

Support and Contact: The Connection with a Human Being

We have a customer service team focused on providing a quick response. We believe in the human connection; that's why there's a human being behind every answer. The guarantee of speaking with a human being is our commitment. The safety of our customers is paramount, and knowing that a human being is addressing their concerns is a plus for peace of mind. Every person on our team is trained to provide the best response. We understand the frustration of not speaking with a human being, and that's why our policy is always a direct connection with a human being. A human being will always better understand your interests. The connection a human being can provide is irreplaceable.

Below, on this page, you'll find a frequently asked questions section with helpful content. This section contains general information and links to the terms and conditions, our detailed security policy, and pricing. You can use our phone number or email for any contact. Our goal is to ensure a satisfactory experience and a clear response, always with the warmth of a human being.

For cleaning companies

We believe, that currently, small and medium cleaning companies are operating inefficiently in a stressful environment and with small returns. We are developing better ways to run a cleaning company by doing it and helping others do it. Through this work, we've come to understand that:

• Strict objective rules enable much more professional relationship than subjective decisions
• Following rules, allows automation which reduces human errors and stressful situations
• Focusing on the right customer can be much more profitable and rewarding than taking all customers

Observing these principles we've developed own custom management software along with a set of rules and procedures which allows small cleaning companies to become professional, happy and profitable.

Legal information

• Business name: Domestina
• Address: ул. Рилски Езера 29 , София , 1407 Bulgaria
• Phone: +359 2 495 0578
• Email: [email protected]